The multi-tasking individuals who sit behind your salon reception desk certainly have no shortage of things to manage during the course of a day at work. Fortunately, there are many ways you can use mobile technology to make their jobs easier and promote the idea that your studio is keeping up with changing times. Keep reading to learn about a few to consider today.
An Update to Bulky Hairstyle Books
If your salon caters to people of all age groups, your receptionists might find themselves surrounded by several racks of hairstyle portfolios. These help customers settle on particular looks, but can quickly take up a lot of room near the entrance of your studio.
Consider making a smart switch by using iPads to inspire customers instead. There are several apps and websites that offer the same functions as traditional books, but without taking up so much room. To encourage customer engagement, teach receptionists to offer iPads or similar devices to customers as soon as they sign in for service. Later, customers can bring the gadgets back with them as they get seated in hairdressing salon chairs.
Appointment Readiness and Reminders
If you manage a walk-in studio, customers should appreciate knowing how long they might need to wait for service. In fact, that question is one receptionists might answer dozens of times on a daily basis. Fortunately, this is another reality that can be improved with help from mobile technology. Do research about ways to send text messages alerts indicating when stylists are ready to serve particular customers. This keeps the front area of your studio from getting too crowded because it allows customers to momentarily leave the property until it’s time to go back to one of the salon chairs.
Text messages may also be helpful in allowing receptionists to send bulk periodic reminders to clients who are in need of a trim or colour touch-up.
Specifics can vary by client, but many stylists suggest coming back every six to eight weeks to freshen up a look. Instead of taking time to call clients and risking having to leave voicemail messages instead of talking to a human on the other end of the line, text message reminders could simplify the process and urge clients to make an appointment to sit in front of your studio’s salon mirrors.
Rely on these relevant tips to keep your receptionists happy and harness the robust power of mobile technology as a way to keep your studio functioning seamlessly.