Interviewing stylists for open positions may seem like a relatively easy task. You know how you want your stylists to present themselves to clients, and if they have the right look and presentation all they need is the right amount of experience to get the job.
But what if you’re looking to add a salon manager to your staff? Should a salon manager have the same experience and education as your stylists, or do they simply need to know how to run the office? Here are some tips to help you hire the best salon managers to help you run your salon.
The Role of a Salon Manager
When a salon owner tries to operate as an owner, manager, and hairdresser, they often feel burnt out quickly and it affects the quality of the salon. Hiring a competent manager is a good step for a busy salon. A manager’s main responsibilities could include:
- Managing the staff and coordinating salon services
- Creating and marketing different salon events to help bring in clients
- Ordering salon supplies such as colour, towels, polishes, and accessories as well as larger purchases like salon equipment
- Interviewing prospective stylists before final approval by the owner
- Handling client complaints and managing the salon floor during operating hours
- Inventory and paperwork
In smaller salons, a manager may also handle all appointments and greet clients as they arrive. In larger salons, a receptionist usually handles appointments and initial client contact.
Hiring the Right Person
Australiaoffers diplomas and certificates for salon managers. These credentials mean that a person received training and education specifically geared towards managing a salon. This includes how to handle clients, managing salon staff, financial management of the salon, and sales and marketing.
When interviewing, make sure prospective employees have completed the proper educational training. Experience as a hairdresser is good, but it’s not necessary if you’re willing to provide a basic background on hairdressing in order to help the manager market the business and deal with clients. Hiring someone who holds a hairdressing certificate is good though, since they can help cut and style should the salon happen to overbook or a stylist has to leave early.
Promoting a Stylist
Sometimes the best salon manager is someone who has been working for you in the role of a stylist but wishes to run the salon instead. They already have the background about hairdressing, so sales and marketing of your services should be easy. They can also help out should something come up where an extra hairdresser is needed for a few hours. Promoting from within means you’ll have less training time too, since the stylist should understand the workings of your salon.
Whether you choose to hire a new employee or promote from within, look for someone with the proper credentials and who understands your salon’s philosophy.