Maintaining a smooth workflow is important in any service business, but particularly hairstylist studios. If your location is especially busy, stylists might work with dozens of clients on a daily basis. That level of client interaction makes it necessary to ensure that staff members are all on the same page regarding expectations. It’s easy to do that by hosting a monthly meeting in a central area like your salon reception desk.
Gain Momentum for the Weeks Ahead
If staff members feel they don’t have an outlet to express frustrations and make suggestions, the prosperity of your establishment could take a downturn. Plan on setting aside a time of about 60-90 minutes at the beginning of a month, preferably before opening hours. Ideally, have a loose plan for what you’d like to accomplish, but be open to getting feedback and discussing issues, too.
You can suggest that attendees perch on hairdressing stools while you discuss the topics at hand. To encourage attendance, purchase a box of pastries or tray of fruit so people can munch on the treats during the meeting. This setup is casual enough to make people feel relaxed, but can easily help you get everyone prepped for the coming weeks. When people have the impression they can bring up concerns in a supportive environment, you can tackle problems before they get out of hand, making it possible to keep a client-centric focus.
Have a Training Segment
Monthly meetings need not be reserved exclusively for business topics. Keep the occasion fun and engaging by discussing agenda items that sharpen skills and meet customer needs. Tips for dealing with habitually late clients, learning to correctly use a new shampoo that’s just begun being used near your salon basins or offering insight about the season’s trendiest cuts are just a few ideas for discussions that might hold interest and encourage participation.
Set a Monthly Goal
Goal setting is a helpful strategy for salons of all sizes, because it lets employees feel confident about their performance and gauge whether progress is being made. Creating individual milestones is not something to be overlooked, but it’s also a good idea to have company-wide goals that everyone can work towards. You can even turn a goal into a friendly competition by urging staff members sell as many professional salon supplies as possible before the next meeting.
Gathering your employees together is an excellent way to offer advice about how to overcome challenges and keep everyone motivated. Schedule one today.