Poor communication is a weakness in many companies, and it can especially hamper the efficiency of your hairstyling business. Because the nature of your work dictates the need to communicate face-to-face, you have no choice but to become skilled in talking with the people who sit in your hairdressing salon chairs as well as those who stand behind them to give clients new hairstyles. Keep reading for helpful tips you can start using now.
Get in the Habit of Checking for Clarification
People get misunderstood all the time, but if it goes on for too long, business could suffer. To cut back on the amount of misunderstanding around your premises, start insisting everyone regularly ask both clients and co-workers to clarify requests in their own words. That technique takes only an extra minute or two, but can help avoid potentially costly mistakes, such as applying the wrong colour of dye on a client’s strands near the salon basins.
Smooth Transitions Between Shifts
Communication can also lapse when stylists are in the midst of moving between the morning and evening shifts at your studio. If everyone’s not careful, one person could forget to mention how a certain brand of hair and beauty supplies needs to be reordered as soon as possible, or that one of your hood dryers requires service from a technician. That lack of knowledge could slow things down for the whole team.
Take care of this common problem by using a transition notebook that people can use to jot notes in throughout a shift, making it easier to pass on relevant information to stylists who are coming in later.
Hold Studio-Wide Team Meetings
Chatting one-on-one with stylists is a great way to effectively evaluate performance and provide feedback as needed. However, taking time to meet with team members individually doesn’t give you an excuse to not address everyone as a group.
Plan to host meetings at least once a month where everyone takes time to move away from their hairdressing trolleys and get the scoop about what’s been going on recently. That gives you a prime opportunity to work through challenges and offer praise where it’s due. By instead ignoring problems you know exist, that can cause employee morale to decrease, and profits to go down, as well.
Communication problems will almost certainly crop up occasionally. However, by using the strategies above, you can handle them intelligently. Depend on these solutions today. Your team members and clients will thank you.