Today, many people have such busy schedules that even some personal care tasks get pushed aside in favour of other responsibilities. Cater to people with full to-do lists by providing walk-in haircuts. This decision requires stylists to think on their feet, and it’s a good idea to keep your salon reception desk staffed by a full-time employee. Keep reading for other helpful suggestions that’ll assist in getting this new service off the ground.
Give Priority to People Who Are On the Way
Many restaurants let customers call ahead and order food, so they get priority as long as they’re on the way to pick it up. Use a similar tactic by offering the ability for people who call ahead and say they’re on their way to move to the front of a queue. Make sure that you advertise this perk properly though. Otherwise, waiting customers might be angry and confused about why a client who just walked in got immediately ushered back to a salon chair.
Turn on the Charm
Don’t be misled into thinking that walk-in clients just want immediate service and probably won’t return again. Their visits are ideal opportunities to prove why your establishment should be a studio of choice when getting an updated hairdo. As clients arrive, greet them warmly and let them know how many others are waiting for service before them.
If a person might have to wait long time, there are things you can do to make it less annoying. Keep the front area stocked with current magazines and tell clients to feel free to browse the beauty salon supplies for sale, too. Also, take down a client’s name and mobile number and offer to give him or her a quick call when it’s time to come back and get ready for a haircut.
These details can make a big difference in whether clients stop by once or come back several times through the coming months.
Lower Prices Shouldn’t Equal Poor Service
Many walk-in studios function with the idea that it’s possible to offer more reasonable prices because the volume of clients coming through the doors is often much higher than an option that only takes appointments. Remember that whether clients begin an appointment at the salon basins to get a colour touch up, or request a fresh style, they deserve excellent service regardless of how much money they pay.
Choosing to provide walk-in service can be a great way to keep your studio in demand. Follow the above tips to enjoy a strong start.