In the early stages of running a hairstyling business, people are often so eager to begin generating income that they’ll put up with things they wouldn’t normally tolerate, silently promising to make amends when traffic increases. Although troublesome clients are rare, there are a few reasons why it could become necessary to get firm and tell them as gently as possible that they’re no longer welcome in your salon workstations.
Life can be unpredictable and occasionally make it difficult to keep appointments. Clearly enforce the idea that repeatedly showing up late for a scheduled appointment isn’t something you can ignore forever. If you have enough staff members to cope with additional workload, have a few of them make courtesy calls from the salon reception desk to avoid the frustration of forgetful clients, too.
This should not only be helpful for the more scatterbrained members on your client roster, but will also demonstrate that your business is significantly hindered by people who can’t show up on time. Hopefully, clients who were considering arriving late will think twice and understand that although their time is valuable, yours is, as well.
When a client doesn’t bother to show up for an appointment at all, that’s even worse for business. Whether a client was supposed to arrive for a manicure table treatment or colour touch up, if they don’t follow through, stylists are forced out of their natural rhythm, and productivity suffers.
This is a situation that you’ll likely have to face occasionally, but if you find that certain clients are making a habit out of only showing up when it’s convenient, take action.
Think about drafting a contract that clearly states how people who don’t show up for a certain number of times in a given period will be charged the full amount for all scheduled services. Keep a credit card number on file and tell clients that you won’t be able to serve them if they’re not agreeable to the contract terms.
Also, succinctly state the policy in visible places like salon mirrors, along with appropriate contact information, so clients will be more apt to call and break an appointment instead of just not showing up.
If these solutions seem harsh, remember all the money you could potentially sacrifice if you’re not able to keep problematic clients in check. Generally, these scenarios should be few and far between, but it’s ideal to know how to handle them properly before it’s too late.