A warranty is an important aspect to consider when buying salon furniture online. Shopping online means you put a lot of trust into pictures and product descriptions before making a purchase. Most online salon retailers provide adequate photographs and good descriptions to help you decide if the equipment is what you need.
However, it does occasionally happen that you’ll get something that breaks, arrives broken or torn, or just doesn’t work when you go to use it on the salon floor. That’s why understanding the type of warranty you get with an online purchase is important before placing an order.
Effective Dates of the Warranty
A warranty is for a certain period of time. Whether it’s a 12-month warranty for furniture and supplies or a 6-month warranty on electrical items, knowing the effective dates of a warranty is important. The online retailer should provide information that explains the length of warranties. Many retailers offer at least a 6-month warranty on salon supplies, with some warranties extending to a year or more depending on the item.
You also need to understand when the warranty stops and ends. Does the warranty start the moment you purchase the item, or after you receive the item? Are there stipulations that you must contact the company within a certain amount of time if an item arrives damaged? Some places want you to contact them upon arrival, while others give you a window of a few days for a defective item.
Warranty Coverage for Salon Equipment
The other important aspect of warranties is the actual type of coverage you get with the warranty. Some warranties cover the replacement or repair of your salon furniture or accessories, but you may be charged for the labour. When discussing the warranty with the online retailer, ask if it covers both parts and labour.
Most warranties are not effective if the equipment gets broken due to negligence. You will want to know all of the stipulations regarding negligence so that you understand exactly what constitutes negligence and what is the responsibility of the manufacturer. If a white salon chair becomes stained because of colour spilling on it, the manufacturer usually won’t pay for it. However, if the chair arrives with a stain on it the warranty should cover the cost of a new chair.
Keep in mind that most warranties do not cover the initial shipping cost you paid to receive your order, but some will cover the cost of return shipping. Before making a salon furniture purchase online, make sure you understand all aspects of any effective warranties. A good online salon equipment supplier will be happy to answer your questions.