Whether you realise it or not, customers can gauge the attitude in your studio as soon as they walk up to the salon reception desk. Enthusiasm is contagious, but if staff members are feeling burned out, the doldrums can be just as obvious. Below you’ll find a few ideas to keep staff members excited and ready to serve customers, even during slow periods.
Look Back on Success
When people feel discouraged, it can be difficult to recognise moments of success. Keep things in perspective by having quarterly meetings where you talk about things that went well and what you’re hoping to do with the business moving forward. This lets employees know they’re appreciated and gives them things to strive for in the months to come.
Give stylists the chance to come to the studio without feeling tethered to their salon workstations by having each meeting occur during off hours. Stock the space with a few trays of appetizers and bottles of fine wine so the event feels more like a party than an obligation.
Secretly Brighten Someone’s Day
Morale can also plummet if people are working hard but feel their efforts aren’t being noticed. Choosing to have an Employee of the Month program is one method to pursue if a lack of recognition is becoming problematic in your studio, but sometimes it’s more fun to do things more privately.
For one idea, hang a bulletin board in a highly trafficked area of your studio. Then, tell staff members to keep a lookout for fellow employees who’re doing excellent work as they sit on hairdressing stools. Someone could be spotlighted for the exemplary way he or she dealt with an unhappy client, or for taking the initiative to suggest a retail product to a client who was looking for a new type of shampoo.
Whatever the case may be, keep things interesting by encouraging people to write compliments to staff members on index cards or small pieces of paper, and then hang them on the bulletin board. The catch is that praise should be given anonymously. This distinction adds mystery by making recipients look at adjacent hairdressing salon chairs and wonder who was responsible for the gesture of appreciation. Anonymity also makes timid people more likely to applaud the worthy efforts of a fellow stylist, especially if they’re too shy to do it face to face.
These ideas can perk up the spirits of your staff, and they’re simple to try starting today.