**PLEASE READ BEFORE PLACING YOUR ORDER*
All order changes will incur a $30 processing fee.
Quoted delivery is a ‘door-to-door‘ service only provided there are no obstructions (steps etc). Couriers are unable to take products into your rooms or up stairs and small lifts. Drivers will also not unpack and take rubbish away.
If you would like a premium delivery service, please feel free to ask us for a quote before your order is shipped.
**RESIDENTIAL** – Couriers are unable to call in advance & if you are unavailable to receive your delivery all items will be left with an ‘authority to leave‘ in a safe place. If the courier deems the delivery address to be unsafe to leave your items, they will be taken back to the depot and you will be charged a redelivery fee of $38.50. Please note: we are unable to deliver to apartment complexes.**
LARGE/BULK ITEMS REQUIRE A MINIMUM 2m CLEARANCE (doorways/entrance) & NO STAIRS OR STEPS.
**COMMERCIAL ADDRESS** – Couriers are unable to call in advance & if you are unavailable to receive your delivery all items will be returned to the depot. You will be charged a redelivery fee of $60 for small items and up to $160 for larger orders.
‘Delivery time‘ is time in transit and does not include warehouse processing and packing times or pre-order timeframes. Please note: delivery times are only estimates and can not be guaranteed. DSSE is not responsible for any delays in transit.
Pick up: Please call to book your pickup time with our team. STRICTLY by appointment only! Orders can only be picked up in a van, truck, ute or similar. DSSE is unable to load orders into any cars and 4WD’s.
Pre-Order dates are estimates only and may not arrive by the Estimated Time of Arrival (ETA) into our warehouse due to multiple factors outside of our control. We can not be held responsible for delays in transit. Your order will be sent once all items are in stock.
**PLEASE ENSURE YOU ENTER YOUR EMAIL ADDRESS CORRECTLY TO RECEIVE ALL CORRESPONDENCE & TRACKING DETAILS.**
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