Frequently Asked Questions

Everything you need to know about ordering, delivery, products and after sales support at DSSE.

ORDERS & PAYMENTS

How can I place an order?

You can order directly through our website by adding your chosen products to cart and proceeding through checkout.

Prefer some assistance? Our team is also available to help you select products, prepare an order or answer any questions before you purchase.

Phone: 1800 00 DSSE (3773)

Email: [email protected]

For larger orders or complete salon and clinic fit-outs, contact our team and we can assist with product selection and prepare a tailored quote.

What happens after I place my order?

Once your order has been successfully placed, you'll receive an order confirmation by email.

Our team will then process your order, and once dispatched, you'll receive tracking or delivery information where applicable.

If you've selected warehouse collection in Melbourne, we'll notify you when your order is ready and ask you to arrange a suitable collection time.

Can I change or cancel my order?

Please contact us as soon as possible if you need to make a change to your order.

Once an order has been processed, dispatched or allocated to an incoming shipment, changes or cancellations may not always be possible.

Contact our team on 1800 00 DSSE (3773) for assistance.

Can I get a quote for a larger order or complete fit out?

Absolutely.

If you're purchasing multiple pieces or furnishing an entire salon, clinic, studio or barbershop, our team can help you select suitable products and prepare a tailored quote.

MEMBER DISCOUNT & PRICING

How does the 10% member discount work?

Create a DSSE account and log in before purchasing to receive 10% off eligible full-priced products.

The discount is automatically applied to eligible products when you're logged into your account.

The member discount does not apply to sale, clearance or other excluded products.

Are the prices shown online trade prices?

Yes. Prices displayed on the DSSE website are our current online trade prices.

SHIPPING & DELIVERY

How much does delivery cost?

Delivery costs are calculated based on your order and delivery location.

Add your products to cart and enter your postcode to view the available delivery options and pricing.

For large orders, regional locations or complete fit-outs, contact our team as alternative freight arrangements may be available.

How long will my order take to arrive?

For products currently in stock, orders are generally prepared for dispatch within 1–3 business days.

Delivery time after dispatch depends on your location and the size of your order.

For pre order or incoming products, the estimated arrival information displayed on the product page should be used as a guide. Our team will provide updates where there are material changes to the expected arrival date.

What does an ETA mean?

An ETA is the estimated arrival date of incoming stock to DSSE.

ETAs are provided as a guide and can occasionally change due to shipping, customs, port or freight delays outside our control.

If your order includes a pre-order product, we'll keep you updated if there is a significant change to the expected arrival timeframe.

Will all the items in my order arrive together?

Where possible, we aim to dispatch orders together.

However, products may be stored at different locations or become available at different times. In these cases, your order may be delivered in more than one shipment.

We'll let you know if your order is being split.

Will the delivery driver bring my furniture inside?

Our standard delivery service is generally to the entrance of the delivery address only for small parcels and kerbside delivery for large, bulky items.

Drivers are not ordinarily able to carry furniture upstairs, navigate small lifts, move products into individual rooms, unpack furniture or dispose of packaging.

If you require additional delivery assistance or would like Premium delivery service, please contact us before placing your order so we can discuss available options.

What should I do when my delivery arrives?

Please inspect the cartons and products as soon as possible after delivery.

If you notice visible damage to the packaging, photograph it before opening the carton.

If you believe an item has been damaged in transit, contact DSSE promptly and provide your order details along with clear photographs of the packaging and product.

PRODUCTS & STOCK

How do I know if a product is in stock?

Product availability is displayed on individual product pages.

Products may be shown as In Stock, Out of Stock or Pre-Order/ETA, depending on current availability.

If you need a product by a particular date, we recommend contacting our team before ordering so we can help confirm the most appropriate option.

Are product colours exactly as they appear online?

We make every effort to represent colours and finishes accurately. However, colours can appear slightly different depending on lighting, photography and individual screen settings.

If colour matching is particularly important for your space, contact our team before ordering to discuss available samples or further product information.

Can you send me a catalogue?

Our website is our most current catalogue.

Because our range is continually evolving, the website provides the most up to date information on products, colours, availability and pricing.

If you're planning a larger fit-out, contact our team and we can help you select products suited to your space and requirements.

Do DSSE products require professional installation?

Some products may require assembly, electrical connection or professional installation.

Products requiring plumbing must be installed by an appropriately licensed professional.

Always refer to the product information and installation requirements provided with your item. If you're unsure what your product requires, contact us before installation.

RETURNS, WARRANTY & SUPPORT

Can I return an item if I change my mind?

DSSE does not accept returns or exchanges for change of mind.

We strongly recommend confirming product dimensions, colours, specifications and suitability for your space before placing your order.

If you're unsure whether a product is right for you, please contact our team before purchasing and we'll be happy to assist.

What warranty do DSSE products come with?

Warranty coverage varies depending on the product and component.

Selected DSSE products include extended structural, motor, upholstery or hydraulic warranties, while other products are covered by our standard warranty.

The applicable warranty is displayed on individual product pages where relevant.

NEED MORE HELP?

Can't find the answer you're looking for?

Our team is here to help with product selection, orders, deliveries, and after sales support.

Call: 1800 00 DSSE (3773)