At DSSE Australia, we work with trusted courier and freight partners to deliver our professional beauty, salon and barber furniture throughout Australia.

Delivery methods vary depending on the size and weight of your order, your location and the level of service required. Please read the information below before placing your order so you know what to expect when your DSSE order arrives.

Order Processing

In-stock products are generally prepared and dispatched within 1–3 business days after cleared payment.

Before leaving our warehouse, products are checked, tested where applicable and prepared for transport.

Once your order has been dispatched, delivery times will vary depending on your location and the freight service being used.

Australia-Wide Delivery

DSSE delivers Australia-wide to metropolitan and regional locations.

Delivery charges are calculated based on your location, the products ordered and the type of freight service required.

You can calculate your delivery cost directly from your shopping cart by entering your delivery postcode.

For locations where an automatic freight rate cannot be calculated, please contact our team and we will assist with a delivery quote.

Small Parcel Deliveries

Smaller products including selected stools, accessories and lightweight items are generally sent using our parcel courier network.

Parcel deliveries are made to accessible residential and commercial addresses at ground level/front door.

Please ensure the courier has safe and unobstructed access to the delivery address.

We are unable to deliver to PO Boxes or Parcel Lockers, and some apartment or restricted-access locations may require alternative delivery arrangements.

Large & Bulky Deliveries

Large furniture including treatment beds, salon furniture, reception desks and other heavy products may be transported using a specialised freight service.

Unless an upgraded delivery service has been arranged, large and bulky freight is delivered using our standard kerbside delivery service.

What Does Kerbside Delivery Mean?

Kerbside delivery means your order will be unloaded at the nearest safe and accessible point at the delivery address.

Where palletised freight is used, the driver will generally unload the pallet using a tail-lift vehicle and position it in a safe location that can be accessed using their pallet-moving equipment.

Kerbside delivery does not include:

• Bringing furniture inside your property
• Carrying products upstairs
• Lift or apartment delivery
• Unpacking or removing packaging
• Assembly or installation
• Moving existing furniture

Due to the size and weight of professional furniture, we strongly recommend having suitable assistance available to safely move your order inside after delivery.

Premium / White Glove Delivery

Need more than kerbside delivery?

A Premium or White Glove Delivery Service may be available for selected metropolitan locations and is quoted individually depending on your order and delivery requirements.

Depending on location and availability, upgraded delivery services may include:

• Two-person delivery
• Delivery into your premises
• Delivery to a nominated room
• Upstairs or lift access
• Apartment delivery
• Unpacking
• Assembly
• Packaging removal
• Removal and disposal of existing furniture
• Time-sensitive or specially arranged deliveries

Additional information such as photographs, access measurements, stairs, lift dimensions or parking restrictions may be required before we can provide a quote.

Please contact DSSE before placing your order if you require an upgraded delivery service.

Delivery Times

Delivery times depend on your location, stock availability and the courier service being used.

As a general guide, delivery can take approximately 1–9 business days from dispatch.

Deliveries are generally made Monday to Friday and exclude public holidays.

Delivery estimates are provided as a guide only. Once freight has been collected by the courier, delivery schedules are managed by the carrier and may be affected by circumstances outside DSSE's control.

Need Your Order by a Particular Date?

If you're working towards a salon opening, renovation, training date or other deadline, please contact us before ordering.

We will always do our best to help and can advise you of the available delivery options; however, courier delivery dates cannot be guaranteed unless a specific service has been arranged and confirmed.

We recommend allowing additional time wherever your order is required for a business opening or other important deadline.

Tracking Your Delivery

Once your order has been dispatched, you'll receive delivery or tracking information using the contact details provided with your order.

Depending on the delivery service, notifications may be sent by SMS or email.

Please ensure that the mobile number and email address supplied with your order are correct and regularly monitor your tracking once your order has been dispatched.

We also recommend checking your junk or spam folder for courier notifications.

Can I Request a Specific Delivery Day or Time?

You're welcome to provide a preferred delivery date or special instructions; however, requests made under our standard freight service are subject to courier availability and cannot be guaranteed.

Once tracking has been issued, you may also be able to contact the courier directly regarding your delivery.

If you require a specific or time-sensitive delivery, please contact us before ordering so we can determine whether an upgraded delivery service is available.

Special Delivery Requirements

Please contact us before placing your order if your delivery involves:

• Stairs
• Apartments
• Lifts
• Restricted or difficult access
• Shopping centres
• Limited loading areas
• Long distances between vehicle access and the premises
• Specific delivery dates
• Two-person delivery
• Unpacking or assembly
• Any other unusual delivery requirements

Providing this information beforehand allows us to recommend the most appropriate delivery service and avoid unexpected delays or additional charges.

Receiving Your Delivery

Commercial Addresses

Someone must be available at commercial premises to receive the delivery.

Please provide your business operating hours and any important delivery instructions when ordering.

If nobody is available and the courier is unable to complete the delivery, the goods may be returned to the depot and redelivery charges may apply.

Residential Addresses

Some residential deliveries may be made with Authority to Leave where the courier determines that a suitable and secure location is available.

If the driver considers the location unsafe, the order may be returned to the depot.

Where goods have been delivered under Authority to Leave and proof of delivery has been provided, customers are responsible for ensuring the goods are promptly secured.

Missed Deliveries & Redelivery

Please make every effort to ensure someone is available where attendance is required.

If a delivery cannot be completed because nobody is available, access is unavailable or the delivery conditions differ from those provided when ordering, the courier may return the goods to its depot.

Additional redelivery, storage or handling charges may apply.

These charges are the responsibility of the customer where the failed delivery results from circumstances at the delivery location.

Check Your Order When It Arrives

We strongly recommend inspecting your order as soon as it is delivered and before assembly or installation.

Check:

• The number of cartons or items received
• Packaging for signs of significant damage
• The product for visible transit damage
• That all components are present
• That you have received the correct product and colour

If there is an issue, do not assemble or use the product until you have contacted DSSE.

Any delivery damage, missing items or delivery discrepancies must be reported to DSSE in writing within 7 days of delivery, together with photographs and your order details.

Warehouse Collection

Orders may also be collected from our Melbourne warehouse in Tullamarine strictly by appointment.

Please contact us at least 24 hours in advance to arrange your collection.

For large or bulky furniture, you must bring a suitable van, ute, truck, trailer or similar vehicle. For safety reasons, DSSE cannot load bulky furniture into standard passenger vehicles or 4WDs.

Photographic identification is required when collecting an order.

Organising Your Own Courier

You're welcome to arrange your own courier to collect an order from our Melbourne warehouse.

Collection must be arranged with DSSE in advance and can only take place once you have been notified that your order is ready.

Where a customer appoints their own courier, DSSE cannot accept responsibility for loss or damage occurring after the goods have been collected from our warehouse by that carrier.

International Orders

For customers outside Australia, DSSE also operates dedicated websites for the United Kingdom and Europe.

For deliveries to New Zealand, please contact our Australian team for a freight quotation.

Need Help With Delivery?

If you're unsure which delivery service is right for your order, have difficult access or need your furniture by a particular date, please contact us before placing your order.

Our team will be happy to discuss your requirements and help determine the most suitable delivery option.

DSSE Australia

DSE Holdings Pty Ltd

Phone: 1800 00 DSSE (3773)

Email: [email protected]

Professional Furniture. Delivered with Care.

From individual equipment purchases to complete salon and clinic fit-outs, DSSE Australia works to provide reliable delivery solutions for professional businesses across Australia.