Privacy Policy
Last Updated: 7th September 2026
DSE Holdings Pty Ltd trading as DSSE Australia ("DSSE", "we", "us", or "our") values the privacy and security of our business customers. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").
This Privacy Policy applies to personal information collected through our website at https://dsse.com.au, our social media channels (including Instagram, Facebook and TikTok), email communications, SMS communications, and our business-to-business operations.
This Privacy Policy applies to individuals acting on behalf of business entities, including directors, employees, authorised representatives, purchasers, and contact persons of our commercial customers and suppliers. DSSE Australia operates strictly as a business-to-business (B2B) supplier and does not provide products or services to consumers.
- Company Information
The organisation responsible for handling personal information is:
DSE Holdings Pty Ltd
Trading As: DSSE Australia
ABN: 92 629 172 550
Email: [email protected]
Website: https://dsse.com.au
2. Personal Information We Collect
The personal information we collect depends on how you interact with us.
2.1 Account and Customer Information
• Full name
• Company name
• Email address
• Telephone number
• Business address
• Position or role within the business
• IP address
2.2 Order and Transaction Information
• Products ordered
• Purchase history
• Delivery information
• Billing information
• Payment method selected
• Order communications
Payment information is processed through secure third-party payment providers. DSSE does not store complete credit card details or CVV information.
2.3 Business Verification Information
• Company name
• ABN
• ACN (where applicable)
• Business registration details
• Website details
• Social media business profiles
• Proof of commercial activity where required
2.4 Technical Information
• IP address
• Device identifiers
• Browser type and version
• Operating system
• Website usage information
• Referring websites
• Page interaction information
2.5 Communications Information
• Contact form enquiries
• Customer support communications
• Warranty claims
• Product enquiries
• Marketing preferences
3. Why We Collect Personal Information
We collect and process personal information for the following purposes:
• Processing and fulfilling orders
• Delivering products and services
• Managing customer accounts
• Providing customer support
• Processing warranty claims
• Managing supplier relationships
• Generating invoices and financial records
• Verifying business status
• Improving website functionality
• Security and fraud prevention
• Marketing communications where permitted by law
• Compliance with legal obligations
4. Marketing Communications
Where permitted under the Spam Act 2003 (Cth), we may send:
• Product updates
• Promotional offers
• Industry news
• Marketing communications
Recipients may unsubscribe at any time using the unsubscribe link provided in communications or by contacting us directly.
5. Cookies and Website Technologies
Our website uses cookies and similar technologies to:
• Operate website functionality
• Improve user experience
• Analyse website traffic
• Monitor website performance
• Deliver relevant advertising
Further information can be found in our Cookies Policy.
6. Disclosure of Personal Information
We may disclose personal information to:
• Freight and logistics providers
• Payment processors
• IT service providers
• Website and hosting providers
• ERP and CRM platforms
• Cloud service providers
• Professional advisers including lawyers and accountants
• Government agencies and regulators where required by law
• Debt recovery or dispute resolution providers where necessary
We do not sell personal information to third parties.
7. Overseas Disclosure of Personal Information
Some service providers used by DSSE Australia may store or process information outside Australia.
Where overseas disclosures occur, DSSE takes reasonable steps to ensure that service providers handle personal information in a manner consistent with the Australian Privacy Principles.
8. Data Retention
We retain personal information only for as long as necessary to fulfil business purposes and legal obligations.
Typical retention periods include:
• Financial and tax records: minimum 7 years
• Customer account records: as required for business and warranty purposes
• Marketing records: until consent is withdrawn or communication preferences are updated
Information may be retained longer where required by law or to resolve disputes.
9. Access and Correction
You may request access to personal information we hold about you.
You may also request correction of inaccurate, incomplete, or outdated information.
Requests should be directed to:
We will respond within a reasonable timeframe.
10. Data Security
DSSE Australia takes reasonable steps to protect personal information from:
• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Disclosure
Security measures include:
• Secure servers
• Access controls
• Password protection
• Encryption technologies where appropriate
• Staff training
11. Complaints
If you have concerns regarding how your personal information has been handled, please contact us first:
Email: [email protected]
We will investigate and respond within a reasonable timeframe.
If you remain dissatisfied, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Telephone: 1300 363 992
12. Social Media Platforms
DSSE Australia maintains business profiles on various social media platforms including:
• TikTok
Information collected through these platforms is governed by the privacy policies of the relevant platform operators.
13. Changes to this Privacy Policy
DSSE Australia reserves the right to amend this Privacy Policy at any time.
Changes become effective upon publication on our website.
Continued use of our services constitutes acceptance of the updated Privacy Policy.
14. Contact Information
DSE Holdings Pty Ltd
t/a DSSE Australia
ABN: 92 629 172 550
Email: [email protected]
Website: https://dsse.com.au
15. Trade-Only Customer Notice
DSSE Australia operates strictly as a business-to-business supplier.
Our products and services are supplied exclusively to professional and commercial operators including:
• Beauty salons
• Aesthetic clinics
• Medical clinics
• Barbershops
• Training academies
• Distributors
• Other commercial businesses
By creating an account, requesting a quotation, or placing an order, you confirm that you are acting on behalf of a business or organisation and are not purchasing goods or services for personal, domestic, or household use.
End of Privacy Policy